Privacy Policy

ChronicCare ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ChronicCare mobile application and website.

1. Information We Collect

We may collect the following categories of personal data:

• Account Information: Name, email address, and password when you register.
• Health Data: Symptom logs, medication records, lab results, and other health-related information you voluntarily enter into the app.
• Usage Data: Information about how you interact with our app, including device type, operating system, and app features used.
• Communications: Messages you send us via contact forms or email.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and improve the ChronicCare application.
• Personalise your in-app experience and health insights.
• Respond to your inquiries and support requests.
• Send service-related notifications (e.g. medication reminders).
• Conduct anonymised research to improve chronic disease management tools.

We never sell your personal or health data to third parties.

3. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data on the following legal bases:

• Contract performance: To provide you with our services.
• Legitimate interests: To improve our product and ensure security.
• Consent: For processing special category health data, we rely on your explicit consent, which you may withdraw at any time.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us at our contact page. Health data is deleted within 30 days of an account deletion request.

5. Data Security

We implement industry-standard security measures, including end-to-end encryption for health data, secure data centres within the European Union, and regular third-party security audits. We are HL7 FHIR compliant and adhere to the EU Medical Device Regulation where applicable.

6. Sharing of Information

We do not share your personal information with third parties except in the following circumstances:

• With your explicit consent (e.g. sharing a report with your care team).
• With trusted sub-processors who assist in operating our platform (subject to data processing agreements).
• When required by law or to protect the rights and safety of our users.

7. Your Rights

Under the GDPR and applicable data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Data portability — receive your data in a machine-readable format.
• Lodge a complaint with your national data protection authority.

To exercise any of these rights, please contact us.

8. Cookies

Our website uses essential cookies to function correctly and analytics cookies to understand how visitors use the site. You can manage cookie preferences via your browser settings. We do not use advertising cookies.

9. Children's Privacy

ChronicCare is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or in-app notification. Continued use of ChronicCare after changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions or concerns about this Privacy Policy, please reach out via our Contact page.